24/7 Global AV and Collaboration Support

Turn Support Into a Growth Driver

Support is often treated as a cost. CollabDesk changes that by enabling you to deliver support as a scalable service across your customer base.

Support more environments, improve customer experience, and create predictable revenue without building internal infrastructure.

A Model Built for Scale

• Centralized support across AV and Collaboration environments

• Resell support across multiple customers

• Scale globally without adding headcount

• Deliver consistent service across every deployment

What This Means for Your Business

• Reduce on-site visits and support costs

• Improve response times and client satisfaction

• Free up internal teams for higher-value work

• Support global customers with confidence

What You Get with CollabDesk

Global 24/7 Support

• Follow-the-sun delivery model

• Coverage across major regions

• 14+ language support options

AV and Collaboration Expertise

• Meeting room systems and AV hardware

• Control systems and AV-over-IP environments

• Microsoft Teams, Zoom, Webex, Google Workspace

Remote Resolution First

• Majority of issues resolved remotely

• Faster fixes with fewer disruptions

• Reduced hardware replacement and truck rolls

Insights and Reporting

• Support activity and SLA tracking

• Trend analysis and issue identification

• Data to reduce future support demand

Designed for Integrators and OEMs

Integrators

• Create new recurring revenue streams

• Bundle support into every project

• Deliver global support without hiring

OEMs

• Align support with product sales

• Improve post-sale customer experience

• Scale support as adoption grows

Support the Entire Environment

CollabDesk supports the full AV and Collaboration ecosystem, not just individual components.

• Displays, audio, and control systems

• AV-over-IP and network infrastructure

• Collaboration platforms and endpoints

• User interface and room control systems

Start Scaling Support Without Scaling Overhead

See how CollabDesk can help you reduce costs, improve service delivery, and create new revenue opportunities.

Talk to Our Team