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Meeting spaces are becoming more complicated to integrate and support, whilst delivering a simple interface to access and use. How do you support everyone?

Issues related to instruction skipping during installation, infrastructure configuration issues and integration requirements with other technologies during integration, can all lead to client frustration and a need to call support.   Consumer perception about your company is at its highest risk during this crucial time.   

The goal of your support team should always be focused on building and strengthening customer loyalty during critical consumer support engagements.  Collabtech has the knowledge and expertise to build and grow brand loyalty through support engagements.  We are the support experts, with a vast technical footprint covering product and product integration needs across the global meeting and collaboration space. 

Benefits from a Collabtech Engagement

Flexibility

Flexible support offerings which include up to 24x7 support availability across multiple languages.

Simplicity

Simple ‘get started’ services built into the products BOM (bill of materials), deliver a sustainable business model.

Communication

Contact via email, phone, chat and ITSM Ticketing plus other critical tools as required by your customers.

Data and Analytics

Our support experts will review ticket data to help you determine what opportunities exist to REDUCE TICKETS over time. Our long-term value is to help you understand why people seek assistance and partner to eliminate those needs!

Support beyond the brand 

Collabtech delivers collaboration expertise across the intersection between device l OS l platform. This knowledge isn’t easily replicated, and rarely exists within a single organization.